Privacy Policy
Updated: February 29, 2024
Your privacy matters to us. This policy explains what information we collect, how we use it, and how we keep it safe.
Introduction
At White Glove Cleaning, we value the trust you place in us when you invite our team into your home. We are committed to protecting your privacy and handling your personal information with care and transparency.
Information We Collect
We collect only the information necessary to provide and improve our cleaning services:
- Identity & Contact: Name, email address, and phone number.
- Property Details: Service address, access codes, and home layout notes.
- Payment Information: Securely processed through our payment provider — we do not store card details.
- Usage Data: Browser type and IP address for site performance and security purposes.
How We Use Your Information
- To schedule, confirm, and deliver your cleaning services.
- To process payments and send invoices and receipts.
- To communicate with you about scheduling, updates, or service changes.
- To improve the quality of our service based on your feedback.
We Do Not Sell Your Data
We do not sell, trade, or rent your personal information to third parties. We only share your data with trusted service providers (such as our scheduling or payment platforms) who are bound by confidentiality agreements and held to the same privacy standards we maintain.
Data Security
We use industry-standard administrative, technical, and physical security measures to protect your information. While no digital transmission can be guaranteed as 100% secure, we take every reasonable precaution to safeguard your personal data.
Mobile Information & SMS Communications (A2P 10DLC)
A2P 10DLC Compliance & Opt-In Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
By submitting your phone number via our online estimator, booking form, or contact channels, you consent to receive appointment notifications, cleaning schedule reminders, and estimate follow-up communications via SMS from White Glove Cleaning.
Message and data rates may apply. Message frequency varies based on your service schedule and inquiries. You can opt out of SMS communications at any time by replying STOP, or reply HELP for customer support. You may also contact our team at (509) 821-2234 or support@ilovewhiteglove.com.